Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) EAGLE II

Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II)

Contract No.:

HSHQDC-14-D-E2038

Base Period of Performance:

May 9, 2014 to September 26, 2018

Summary:  DHS EAGLE II is designed to offer a broad range of services, solutions and contract types to fulfill the majority of component and departmental IT services needs. It serves as a department-wide platform for acquiring IT service solutions. Metters provides support services in Unrestricted Functional Category 1 for all phases of System Design, Development, Implementation, and Integration; Software Design and Development; and Operations and Maintenance.

Functional Category 1 – Service Delivery: The purpose of FC1 is to provide a full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program. Services include:

System Design, Development, Implementation, and Integration – All phases of system design and development through deployment to ensure DHS IT solutions will enable users to meet mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.

Software Design and Development – Any and all phases of software design and development including deployment to ensure DHS applications and databases will enable users to meet mission goals and objectives. These efforts include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.

Operations and Maintenance  – Any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, Video Services, Wiring and Cable). This requirement includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.

Program Manager (and contact for customer satisfaction)
Doug Clark
(407) 658-6084, ext. 125
douglas.clark@metters.com / dhseagle2@metters.com

Teaming Coordinator
Robyn Marshall
robyn.marshall@metters.com / dhseagle2@metters.com

Task Orders received under this contract

QA Policy

QM Process