DHS EAGLE II is designed to offer a broad range of services, solutions and contract types to fulfill the majority of component and departmental IT services needs. It serves as a department-wide platform for acquiring IT service solutions. Metters provides support services in Unrestricted Functional Category 1 for all phases of System Design, Development, Implementation, and Integration; Software Design and Development; and Operations and Maintenance.
- Program Manager: Adrian Myrie, 703-821-3300, ext. 391, firstname.lastname@example.org
- Program Development/Teaming: eagleII@metters.com
- Master Contract Number: HSHQDC-11R-100001
- DUNS Number 033771288
- Cage Code 9V187
Functional Category 1 – Service Delivery: The purpose of FC1 is to provide a full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire life-cycle of a program. Services include:
System Design, Development, Implementation, and Integration – All phases of system design and development through deployment to ensure DHS IT solutions will enable users to meet mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation, and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring, and cabling.
Software Design and Development – Any and all phases of software design and development including deployment to ensure DHS applications and databases will enable users to meet mission goals and objectives. These efforts include the full range of software design, development, implementation, and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.
Operations and Maintenance – Any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, Video Services, Wiring and Cable). This requirement includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.